Customers are the lifeblood of your business, not just for today but for tomorrow as well.
You've worked hard and invested heavily to attract them, but thereafter you won't maximise their potential value unless the standard of Response Handling, Order Fulfilment and Customer Service you provide is first class. Hard won customers have to be treated as long-term investments and that simple fact is fundamental to the success of any mail order business. At West Quay, we understand this fully and simply see ourselves as a natural extension of our clients' business where, working in close partnership, we treat your customers as if they were our own.

West Quay Limited is a highly experienced Response Handling and Mail Order Fulfilment services supplier, situated in Southampton, close to all major road, sea and air networks. We offer a full range of services and facilities to handle customer activity, generated by CATALOGUE, INTERNET and OFF-THE-PAGE direct marketing and response-generation campaigns, including CONTINUITY PROGRAMMES. Whether you require telephone order taking, postal data capture, website integration, order and payment processing, with secure banking, customer services or storage and distribution facilities, West Quay can deliver both full service and bespoke solutions, tailor-made to meet your specific requirements. West Quay are members of the DMA (Direct Marketing Association) and are PCI DSS compliant (Payment Card Industry Data Security Standard).