West Quay is a vastly experienced Response Handling, Customer Service and Mail Order Fulfilment Services supplier, situated in Southampton, supporting clients, of all sizes, engaged in CATALOGUE, E-COMMERCE and OFF-THE-PAGE advertising, as well as CONTINUITY PROGRAMMES. Whether you require telephone order taking, postal data capture, customer services, product storage, order fulfilment, payment processing or secure banking, West Quay can provide a solution which suits your requirements. We fully understand the importance of excellent service and ‘lifetime-value’ to the long-term success of your mail order or direct marketing business and enjoy open, communicative, honest and ‘hands-on’ relationships with our clients and simply see ourselves as a natural, but vital, extension to your business. West Quay is a member of the Direct Marketing Association and is PCI DSS compliant (Payment Card Industry Data Security Standard).

We recognize that many smaller catalogue and online-only businesses reach a point where the decision to outsource becomes a business critical one. Do you move to new or larger premises and employ additional staff, with all the associated costs and risks? Do you continue to handle your increasing product range, fulfill an increasing number of orders, somehow cope during peak times and provide increasingly demanding customer service? Or do you outsource so that you can control costs and concentrate your efforts on growing your business, sourcing new product and finding new customers? It’s often a difficult and emotive decision and there is always the fear that your business will simply be swallowed up within a large, multi-client fulfilment operation, to the detriment of the customer and personal service you have worked hard to establish. As a result we have developed ‘West Quay Start’, a flexible package of facilities and services geared to supporting smaller clients but benefitting from the same high standards we strive to achieve throughout our business. In return for entrusting us, you can look forward to working with a reliable, experienced partner who will look after your customers all year round.

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