Customer postal response can be channelled to a dedicated PO Box address, (which we can supply), where it is immediately sorted by our Post Department. West Quay utilise Royal Mail's priority business delivery service to ensure we receive your post early, ready for same day data entry.
Our team of experienced, highly accurate Data Entry operators are supported by an extremely user-friendly system, which has been designed for speed and accuracy. Utilising Quickaddress Postal Address software, we ensure that the address details we capture are ‘mail ready' and fully compliant to Royal Mail standards. All types of data entry are supported, including product order forms, coupon and pack response, multiple choice questionnaires, surveys etc. We are also able to work with and integrate a client's own systems, where data entry to a central database is required.
When we at Ortega Publishing went looking for a new fulfilment centre two of our highest needs were capability and management strength. West Quay looks after our business in the UK as we are located on the other side of the globe in Australia . They have done an excellent job in learning our business and being able to be productive very quickly. This year we processed over 100,000 orders in the UK and West Quay has made sure that these orders have been processed fast. Their customer service team have represented our company's values and ensured that our customers keep coming back.
Andrew Lang
Operations Manager
Identity Direct
Andrew Lang
Operations Manager
Identity Direct
