West Quay develops and maintains their own bespoke mail order and customer database systems, rather than utilise third party, off-the-shelf solutions. This allows us to maximise the functionality we are able to provide to clients in terms of the direct marketing and various promotions they wish to advertise. It also allows us to maintain a high degree of flexibility so that we can continuously customise our applications, when we want to, to ensure productivity and end-user friendliness are maximised, key factors when handling high volume, requiring both quick response and immediate output.

In addition West Quay maintains a standalone Data Warehouse and this, alongside Crystal Reports, allows us to provide secure, password protected online access to a wide range of response, sales, customer service and stock related reports, which you can access from any web browser. In addition, whilst we provide a full suite of standard mail order reports we are able to create bespoke requirements upon request.