West Quay has a team of experienced, knowledgeable and proactive Account Managers, who act as the daily point of contact for our clients.
They continuously coordinate and monitor all elements of the operation with West Quay's departmental management, to ensure everything is running smoothly, service levels are being met, key information is distributed and that your customers are receiving the best possible service.
Our Account Managers are hands on when it comes to customer services and communicating with your customers, as we believe it's vital that they are in touch with customer issues, which either West Quay, or our clients, need to address.
Effective two-way communications, between the account manager and the client, is therefore essential and encouraged and a close working relationship is developed to ensure your customers get the highest standards of service possible.
We have challenged [West Quay] and stretched them in many areas and they have constantly delivered. what helps is they have developed, flexible, in-house bespoke software system that allows you to fit your service level requirements better than any off the shelf package. They also have an experienced senior management team committed to the client and to clients' customers as well as an experienced and motivated workforce. I have no hesitation in recommending them.
Graham Winn
Managing Director
Healthy Direct
Graham Winn
Managing Director
Healthy Direct
