West Quay negotiates reduced 24hr and 48hr parcel shipping rates

Having recently renegotiated our Home Delivery contracts, we believe we have some of the best rates available today for 24 and 48 hour track-and-trace parcel despatch services, to addresses on the UK mainland and that’s regardless of the volume you ship.

West Quay completes full Track & Trace integration

Your customers will now receive a Despatch Confirmed email which includes a tracking hyperlink which takes them immediately and directly to their own parcel consignment so they can monitor its progress in real time.

West Quay launches ‘West Quay Secure’, our Internet Payment Gateway

West Quay has developed ‘West Quay Secure,’ a fully PCI DSS compliant, real-time, internet payment processing solution, which can be seamlessly integrated with your website and allows customers to securely submit credit or debit card information, in real time, for immediate authorisation.

Key Benefits

• Branded to your corporate identity and fully PCI DSS compliant
• Card details are authorised in real-time, whilst the customer is online
• Customer will not be charged until the ordered items are shipped from West Quay since the application is integrated with our own processing and stock systems
• West Quay’s multi-Channel clients will benefit from centralised merchant banking and reporting. There is no need to use a separate online payment solution
• Customer services efficiency is maximised since West Quay will stay in control of all aspects of the transaction, pre or post- order and regardless of order source
• Cost effective. You only pay for initial set up, monthly hosting and a low rate per transaction

West Quay invests in dedicated BT Net Premium Services

West Quay utilize BT’s Net Premium services, which provides us with up to 10MB of uncontested bandwidth and allows us to locally achieve high speed access to remotely hosted, third party systems, wherever they may be in the world. Within a very short period of time, subject to training, we can be up and running and dealing with your customers, either exclusively or in a support capacity.