Read What Our Clients Have To Say
"Having previously owned a fulfilment operation I can categorically state that West Quay have delivered to our exacting requirements. We have challenged them and stretched them in many areas and they have constantly delivered. What helps is they have a developed flexible in house bespoke software system that allows you to fit your service level requirements better than any off the shelf package. They also have an experienced senior management team committed to the client and to client's customers as well as an experienced and motivated workforce. I have no hesitation in recommending them."
Graham Winn | Managing Director
"When we at Ortega Publishing went looking for a new fulfilment centre two of our highest needs were capability and management strength. West Quay looks after our business in the UK as we are located on the other side of the globe in Australia. They have done an excellent job in learning our business and being able to be productive very quickly. This year we processed over 100,000 orders in the UK and West Quay has made sure that these orders have been processed fast. Their customer service team have represented our company's values and ensured that our customers keep coming back."
Ian Fonseca | Operations Manager
"On behalf of The Owl Barn Ltd. I can vouch for the all-round professionalism, quality of service and attention to detail of the service provided for our variety of catalogues by West Quay. They have consistently proved willing and able to adopt, adapt & integrate our system & fulfillment requirements almost seamlessly with their own with very satisfactory results, and when problems have been encountered these have been dealt with promptly, successfully and without fuss. We were particularly impressed with the efforts made to take on our business at short notice and affect the hand-over from the incumbent with speed, tact and efficiency. Highly recommended"
Chris Astridge | Managing Director
"We've been working with West Quay since 2012 after discovering them through recommendation. Since the start we've not only found them excellent at handling our customer service and fulfillment operation, we've also grown as a business through their input and experience. It's a big step outsourcing your customer service but it's a good indication of the quality of the business that the staff turnover at West Quay is one of the lowest we have ever seen in the industry, with the majority of the key staff working there for over a decade, sometimes much longer. Most importantly for us they are pragmatic and realistic, working to maintain a long term cooperative relationship that benefits both sides, something which in our experience as a manufacturer trading internationally doesn't always happen with outsourced fulfillment operations. With West Quay we don't feel like just one of their clients, they are an essential part of our team.These qualities are by design, not accident and represent a well run, solid, successful business which you can trust to put customer service first while still looking after their clients interests. Overall, we wouldn't trust anyone else to deal with our UK customers and I am very confident in recommending their services."
Oliver Hutcheon - Managing Director