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West Quay operates a 25,000 sq. ft. warehouse facility in Southampton — ideally located near motorway, rail and port links. Designed for flexibility, our space accommodates container, pallet and courier deliveries, with racked and floor-standing storage for a wide range of products.
Every order is processed, picked, packed and dispatched daily, using high-quality, product-appropriate packaging to ensure items arrive in pristine condition.
Dispatch & Delivery
We offer a variety of dispatch options at competitive rates, working with Royal Mail, Parcel Force, TDG, Whistl and other third-party couriers, both for UK mainland and international destinations. Pallet distribution is available on request.
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Returns Handling & Administration
We provide a comprehensive returns management service. Returned items are carefully checked and reconciled against the original order. Subsequent administration includes managing good and damaged stock, updating stock levels, and handling any necessary customer service follow-up. Our process ensures accuracy, efficiency, and full visibility of returned stock.
Highly Trained & Trusted Team
All warehouse staff receive extensive training in:
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Client product and packaging handling
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Health & Safety and manual handling
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Secure storage and stock management
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Fulfilment accuracy and order verification
This ensures every operation meets strict quality standards, from receipt to delivery.
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Account Management & Communication
Each fulfilment client is supported by a dedicated account manager who oversees inbound logistics, stock control, and outbound dispatch performance. They coordinate closely with customer service and systems teams to ensure accurate, on-time fulfilment and responsive client communication.