ACCOUNT MANAGEMENT

West Quay's team of experienced, dedicated and pro-active account managers act as the daily point of contact for our clients and we pride ourselves on our speed of response. In addition they continuously monitor and coordinate all elements of internal operations with departmental colleagues to ensure that services levels are being met, systems and set up are performing as expected, key information is being distributed, staff are trained and that your customers are receiving the best possible service.

 

Our account managers are also 'hands-on' when it comes to customer service as we believe it important that they remain 'up-to-speed and aware of customer feedback, no matter how insignificant that might be and escalate where necessary, whether that be internally or to their client.

 

Effective, two-way communication between the account manager and the client is therefore encouraged to ensure that all aspects of the operation run smoothly at all times.

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