TRAINING & DEVELOPMENT
West Quay understands the importance and value of first-class training and the positive impact this has throughout all aspects of business, client and customer service operations. As a result we conduct both 'one to one' and group training and on an ongoing and 'refresher' basis.
To support all staff during and post-training we have developed our own interactive, client-dedicated, knowledge-base application, which is accessible to all. Providing step-by-step guides, FAQs, video tutorials, quizzes and clearly-displayed information updates, in real time, as well as peer-to-peer communication tools, this has proven an asset in terms of increasing knowledge, confidence and efficiency, improving knowledge retention, empowering end-users and reducing communications.
The flexibility of our solution allows us to set it up around your specific business.